Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at

Meet Zac

I’m Zac Stubblety-Cook OAM, some may know me from my sporting pursuits in the pool, however this is only one part of my life. Anyone that knows me knows I am a passionate person often obsessing over my latest hobby or pursuit and the world of coffee is no exception. I met Leah through swimming and our relationship grew over conversations about coffee. Traveling together we always searched for unique and flavourful brews, and whenever we could, we shared those brews with others.

My coffee journey began out of necessity during long days of school and training. Seeking better options, I moved from instant coffee to using an Aeropress, hand grinder, and scales, delving into the world of filter coffee. My first real coffee experience at Supernumerary, with its uniquely processed coffee, blew my mind. Since then, I’ve tasted some of the world’s best coffees and shared these experiences with my closest friends.

Meet Leah

I’m Leah Neale OLY, one of the passionate founders of Sapidus Roast. As an elite athlete, my need for caffeine kick-started my love affair with coffee. It was through swimming that I met my life partner, Zac, and together through our love for finding unique and flavourful brews, we brought Sapidus Roast to life.

My journey began with a practical need for caffeine but evolved into a true passion for brewing the perfect cup. Some of my fondest memories involve sharing these unique flavours with family and seeing their amazement at how fun and diverse coffee can be. Through these moments, coffee transformed from a mere necessity into a passion that I wanted to share. This passion has blossomed into a deep commitment to delivering exceptional coffee experiences to our family, friends, and now, the wider community through Sapidus Roast.